![]() Clearing the air and re-setting dynamics between two parties can be the perfect way to build relationships and real influencing power within an organisation. Remember that with critical conversations there is as much to gain as there is to lose. So we will rehearse situations with you repeatedly until you have a much more confident grip. An award-winning leadership training company that enables organisations to achieve new levels of performance by changing employee behaviour. Easy to say and write, much harder to do of course. ![]() Preparing effectively, structuring the meeting properly, giving feedback appropriately, listening actively and not being afraid to acknowledge emotions that exist will all aid communication and understanding. Critical Conversation Training is for anyone in the workplace who wants to improve how they communicate and behave in workplace situations of conflict where the stakes are high. We are hard wired, it seems, to either avoid these conversations at all costs or if we do get stuck in, we more often than not play them badly and demonstrate behaviours that in hindsight we wish we hadn’t. Critical conversations, unlike the majority of everyday chats, are where the stakes are high and there is potentially a lot to lose or gain for those involved. Complete with illuminating examples and a unique step-by-step process, this book shows readers how to provide clear, constructive, positive messages that create real behavior and performance change. Course Objectives: Discuss and apply principles from the book Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny. Ever felt your stomach churning at the prospect of having that critical conversation with a direct report? Would you rather avoid having to give critical feedback to your team? Well, you really are not alone. Managing tough conversations with a direct report, peer or managing upwards can be challenging. How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work.
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